Users have reported seeing the error message:
“Could not load assets. Please refresh the page.”
This occurs when critical assets required for the Present Mode experience cannot be loaded due to network restrictions.
Q: What is the cause of this issue?
A: The issue is caused by restricted access to certain third-party and Snaptrude-hosted URLs required to render Present Mode correctly. These URLs are currently being blocked by the internal firewall or proxy.
Q: What is the solution?
A: Request the IT or network administration team at your company to whitelist the following URLs:
https://tldraw-worker-prod.pranav-c4b.workers.devhttps://drawingcanvas.snaptrude.livehttps://cdn.tldraw.com
Q: Whom can I contact if the issue persists after whitelisting?
A: If the issue remains unresolved, please contact the Snaptrude support team (or email at [email protected]) with a screenshot of the error and details about your network setup.