Use this guide when you need to manage paying for Snaptrude: renewals, failed payments, buying credits, seats and the Billing admin role on organization plans, and cancelling a subscription. For a comparison of the plans themselves, see Plans and Pricing.
Check your plan and buy credits
Your plan card shows which plan you're on and gives you two actions:
Upgrade takes you to the plans so you can move to a higher plan.
Buy more credits adds AI credits to your balance without changing your plan.
Click your credit balance below the chat box in the AI chat panel (open it with the Agent button) to see your credits and your plan card.
On your plan card, click Upgrade or Buy more credits.
Follow the payment steps.
Note: You need a paid plan (Starter or higher) to buy credits. On the Free plan, subscribe first. On an organization plan, Billing admins can buy credits. If you're a member of an organization and aren't allowed to make purchases, the Get credits button is disabled; ask your organization admin.
Renewals and payments
Does my subscription renew automatically?
Yes. Your subscription renews automatically until you cancel it. Keep your payment details up to date so your access isn't interrupted. Payments are processed through Stripe.
What happens if a payment fails?
If a renewal payment fails, Snaptrude retries the charge up to 4 times during a 1-month grace period. Renewing at any point before or during the grace period restores full access straight away. If every retry fails, the subscription expires.
What happens when my subscription expires?
You lose access to paid features, such as Team Spaces, exports and creating more than the one project the Free plan allows.
You keep access to your personal projects and your past invoices.
Renewing restores every feature that comes with your plan. On an Organization plan, renewing also reactivates your teams and Team Space.
How do I fix a payment error?
Check the card number and expiry date. For security, saved card details can't be viewed or edited, so if something is wrong, add the card again.
Check that the name and billing address match what your bank has on record.
Ask your bank whether a daily or per-transaction limit is blocking the payment.
Check that your first name, team name and organization name use English characters only. Non-English characters in these fields aren't accepted because they cause payment errors.
Seats and roles on organization plans
How do seats work?
On an organization plan, each member who works in Snaptrude uses a paid seat. Admins assign a seat when they invite someone to the organization, and the invited person gets an email.
What happens when I remove someone from the organization?
If the person is the only admin of a team, a new admin must be chosen before they can be removed. The new admin is made admin automatically.
Once removed, their seat becomes free to assign to someone else.
The removed user moves to the Free plan. They keep access to their personal projects.
What is the Billing admin role?
Give someone the Billing admin role when they need to look after the organization's billing but don't design in Snaptrude, for example someone in your finance team. A Billing admin:
Can manage the organization settings page only.
Doesn't get access to Pro features.
Doesn't count as a seat, so it doesn't use up one of your paid seats.
Can I share a project with a client who doesn't have a paid seat?
Yes. Share the project with the Viewer role. If the client needs to edit, they must join your team with an active paid seat.
Cancel your subscription
Go to Settings > Billing.
Choose to cancel your subscription. The cancellation window opens.
Pick the option that best describes why you're cancelling.
Follow the next step for that option. Some options connect you with the Snaptrude sales or support team instead.
Note: Cancelling stops automatic renewal. Your personal projects stay available after your subscription ends, and you can subscribe again at any time to restore paid features.
Troubleshooting
I can't find Buy more credits. You need a paid plan. Free users must subscribe before buying credits.
Get credits is greyed out. Your organization doesn't let you make purchases. Ask your organization admin.
My payment keeps failing. Work through the payment error checks above. If it still fails, contact [email protected].
Related articles
Plans and Pricing
AI Credits, Boosts and Usage Limits
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